Privacy policy
Convexa (“Convexa”, “we”, “us”, “our”) is committed to protecting your privacy. This Policy explains how we collect, use, share, and safeguard information when you use our website and services.
1. Information We Collect
1.1 Personal Information
Name, email, phone number, company details, billing details, and messages you send us (e.g., demo requests, support).
1.2 Communications & Call Data
AI call audio, transcripts, caller IDs, timestamps, duration, status, and interaction logs. Where possible we may anonymize/aggregate for service improvement.
1.3 Non-Personal / Usage Data
IP address, device and browser type, pages viewed, time on site, and cookies or similar technologies.
2. How We Use Your Information
Provide, operate, and support our services
Integrate with telephony, CRM, and scheduling tools you authorize
Communicate about support, updates, and service notices
Monitor performance, improve quality, and ensure security
Comply with legal obligations and enforce agreements
3. Legal Basis (UK/EU)
We rely on contract, legitimate interests, and consent (where required). You may withdraw consent at any time (service functionality may be affected).
4. How We Share Information
We do not sell personal data. We may share with:
Service providers (hosting, analytics, support) under contract
Third-party integrations you connect (e.g., CRM, calendar, telephony)
Authorities when legally required
Successors in a merger, acquisition, or reorganization
All recipients must protect data and use it only for permitted purposes.
5. Cookies & Tracking
We use cookies to maintain sessions, enable features, and collect analytics. You can disable non-essential cookies in your browser; some features may not work.
6. Data Retention
We retain data only as long as necessary for service delivery, legal requirements, and legitimate interests. You can request deletion or restriction subject to applicable law.
7. Security
Encryption in transit/at rest, role-based access, logging and monitoring, and other technical/organizational safeguards to protect against unauthorized access or misuse.
8. Third-Party Links & Integrations
Our site/services may link to or integrate with third parties. Their practices are independent; review their policies before sharing information.
9. Your Rights (UK/EU)
You may have rights to access, rectify, erase, restrict, object, portability, and withdraw consent (where applicable).
Contact: support@convexaai.com.
10. Changes to This Policy
We may update this Policy periodically. We will post the revised version with a new effective date and provide additional notice for material changes. Continued use indicates acceptance.
11. Contact Us
Convexa
Email: support@convexaai.com
Phone:
